Posts Tagged ‘Is Your Tongue Hanging Out?’

Is Your Tongue Hanging Out?

Posted by Joel pate in Auto Loans, Banks, Business, Credit Cards, Credit Repair, Leads, Management, Mortgage Loans, Sales. Tagged: , , , , , , , , ,

1258645630_IrishSetterTongueAre you out of time? Out of energy?

Have you said lately: “I’m not going to respond to that email or phone call. Don’t they know how busy I am?”

Yet, the time you’re spending on your business is not exactly yielding the results that you really want.

What has happened to all of that time you are saving?

I have 2 secrets and I want to share it with you.

Here are the 2 secrets:

Secret #1: Eliminate unresolved issues

Secret #2: Say what you mean and mean what you say.

Sounds simple, right? You may even be wondering: “If I had more time I wouldn’t have unresolved issues and I could be a lot more clear with people. So what’s your solution Joel?”

I’ll tell you in a moment, but first let me you ask a couple questions.

Do you find yourself using responses such as:

  • “I’ll deal with that tomorrow,” even though you know the answer today?
  • “I’ll tell you when I can pay you tomorrow” even though t you know you won’t have the money for weeks?
  • “The underwriter should have the file approved any day now,” even though you have not submitted it yet?

Or, are you using wiggle words like:

“The check should be there”

“You should have …….you name it”

“The truck is on the road.” This is my favorite. When I built houses, I seemed to always ask, “Where the heck is the dirt?” and the contractor would always respond: “The truck is definitely on the road and should be there.” Eventually, I learned that this meant, the truck is on the road but it’s on its way to another job.

Can you believe that someone could be so disingenuous? Can you imagine the stress that he lived with? Can you imagine the power that this stress drained from him? He died a few years later of a heart attack well before his time.

I have found that the use of wiggle words, misdirection and even out-right lies demoralize you and serve to drain your inner power. Why? It’s wrong and your body, soul and spirit are not in harmony with life and thus you are draining power at every turn.

Unresolved issues have the same effect and you may not even realize you’re doing it. For example, if you’re leaving issues for tomorrow even though you know that tomorrow will yield the same answer, you’ll find that the extra time spent worrying about the call you must make is really burning up not only your time but your energy as well. Let me give you some examples:

CALLER: “Can you pay this bill today?”

YOU: “I’m not sure, let me check, call me tomorrow.”

CALLER: “I want to get together with you to resolve a misunderstanding.”

YOU: “I’m busy now, but let’s get together at a specific time next week.”

Another option is the one that I have come to prefer: Handle as many issues on the spot as possible. (Of course, you must time block your day manage the interruptions.)

If you don’t want to talk to the person, just say it and say it fast:

“You know, I am really upset about XYZ, the way you handled XYZ, and in the future, I would prefer that our relationship operate in this different manner…” and then spell it out.

By the way, if you don’t know the answer to a question or problem say, “I don’t know and I will know on (insert date) and then I will call you.” Of course, make a note, work on the problem and do what you said you would do and call at the appointed hour. And don’t be a passive aggressive and tell someone what you think they want to hear. That’s actually worse.

So what’s the action plan?

Action item #1: Decide to take control of your words. Say what you mean and mean what you say. That seems so simple but it is really very powerful.

Action item #2: Resolve issues on the spot if at all possible. If not, make a plan, and then stick to the time schedule. Do not allow issues to remain unresolved. If you know the answer today, state it. If someone asks a question, answer it, now or at least at a specified time-and then actually do that.

Determine to establish certainty in your words, actions, agreements and schedule.

Then and only then will you have more energy, time power and ultimately accomplishment. Try it. What do you have to lose?

To your success,


Joel S. Pate, Founder & Chairman

Joel Pate is an entrepreneur and founder of multiple successful companies in the mortgage, real estate, and marketing space. For more information on Joel, contact him

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